Service Fulfillment Policy

Effective Date: June 7, 2026

Overview

This Service Fulfillment Policy explains how C2Local delivers services, handles payments, manages cancellations and refunds, and outlines the responsibilities of both C2Local and its clients.

By purchasing or using our services, you agree to the terms outlined in this policy.

Services Offered

C2Local provides a variety of digital marketing, automation, content, website, CRM, consulting, coaching, and related business services, including but not limited to:

- Client Connect

- Local Visibility & Lead Generation

- Website Design and Development

- Content Creation and Repurposing

- Marketing Automation Setup

- Review and Reputation Systems

- CRM Configuration and Support

- Consulting and Strategy Services

- Training and Educational Resources

Specific deliverables, pricing, timelines, and service details will be outlined in your proposal, invoice, onboarding documentation, or service agreement.

Payment Terms

All services are prepaid unless otherwise stated in writing.

Payments may be processed through approved payment providers using:

- Credit Cards

- Debit Cards

- ACH Bank Transfers

- Other approved electronic payment methods

Recurring services are billed according to the schedule outlined in your invoice, subscription, or service agreement.

Failure to maintain payment may result in suspension or termination of services.

Service Fulfillment Process

Work begins after:

- Payment has been received.

- Required onboarding information has been submitted.

- Necessary account access has been granted.

- Any required agreements or approvals have been completed.

Project timelines vary based on scope, complexity, responsiveness, and third-party platform requirements.

Any timeline provided before or during a project is an estimate and not a guarantee.

Communication

Communication may occur through:

- Email

- Phone

- Text Messaging

- Video Meetings

- Client Portals

- Project Management Systems

C2Local strives to respond to communications within two business days.

Reporting, updates, and progress reviews will be provided according to the service level selected.

Revisions and Scope Changes

Most projects include a reasonable number of revisions during fulfillment.

Revision expectations may vary by service and will be outlined in the applicable proposal, invoice, or project scope.

Requests that materially change the original scope of work may require:

- Additional fees

- Revised timelines

- A separate proposal

Work outside the agreed scope is not included unless specifically stated.

Cancellation Policy

Recurring services are provided on a month-to-month basis unless otherwise stated in writing.

Clients may cancel recurring services by providing written notice before the next billing cycle.

No cancellation fees are charged.

Cancellation of service does not eliminate responsibility for unpaid balances associated with completed work or active billing periods.

Refund Policy

Because digital services involve labor, software costs, reserved production capacity, and time-based resources, refunds are handled as follows:

Services Not Yet Started - If work has not begun, a full refund may be issued upon request.

Services In Progress - Once work has begun, payments are generally non-refundable.

Completed Services - Completed services, consultations, setup fees, strategy sessions, content creation, automation work, website development, and delivered project work are non-refundable.

If C2Local is unable to deliver the agreed-upon services due to circumstances within our control, we may, at our discretion:

- Issue a partial refund

- Issue a full refund

- Provide service credits

- Extend delivery timelines

Delivery of Services

All services are delivered electronically.

Deliverables may be provided through:

- Client Portals

- Google Drive

- Email

- CRM Systems

- Website Platforms

- Shared Online Workspaces

- No physical products are shipped.

Client Responsibilities

To ensure successful fulfillment, clients agree to provide:

- Accurate business information

- Timely feedback and approvals

- Access to required accounts and platforms

- Necessary content, branding assets, and supporting materials

- Reasonably prompt responses to project-related requests

Delays caused by missing information, unavailable access, or lack of client participation may affect timelines and project completion dates.

C2Local is not responsible for delays resulting from incomplete client submissions or third-party platform restrictions.

Client Response Window

Projects requiring client participation may be paused if requested information, approvals, content, or feedback are not received within 30 days.

Paused projects may be returned to the active production queue when the required information is received.

Resumption timelines will depend on current workload and scheduling availability.

Required Platform Access

Many services require access to third-party platforms, including but not limited to:

- Google Business Profile

- Website Hosting Accounts

- Domain Registrars

- Social Media Accounts

- CRM Platforms

- Email Marketing Systems

- Analytics Platforms

- Communication Platforms

Project timelines do not begin until required access has been granted.

C2Local is not responsible for delays caused by unavailable credentials, ownership disputes, account restrictions, or third-party platform requirements.

Platform Approval and Verification

Many services depend on approval, verification, registration, deliverability, or acceptance by third-party platforms.

Examples include:

- Google Business Profile Verification

- A2P 10DDLC Registration

- Email Deliverability

- Social Platform Verification

- Advertising Platform Approvals

C2Local cannot guarantee approval, verification, acceptance, deliverability, rankings, visibility, or continued access on any third-party platform.

SMS and Email Compliance

Clients are solely responsible for ensuring they have obtained any required consent, permissions, or authorization necessary to contact individuals through:

- Email

- SMS Messaging

- Phone Calls

- Automated Communication Systems

- Marketing Campaigns

C2Local assumes no responsibility for contact lists, consent records, or compliance obligations maintained by the client.

Artificial Intelligence and Automation Services

Certain services may utilize artificial intelligence, automation tools, software-assisted workflows, or machine-generated content.

While these tools can improve efficiency and productivity, C2Local does not guarantee the accuracy, completeness, legality, suitability, or reliability of any AI-generated output.

Clients are responsible for reviewing and approving all content, communications, recommendations, automations, and materials before publication or use.

Client Review and Approval

Clients are responsible for reviewing all deliverables before publication, implementation, or distribution.

This includes, but is not limited to:

- Website Content

- Marketing Content

- Blog Articles

- Email Campaigns

- SMS Campaigns

- Automated Workflows

- CRM Configurations

- Lead Capture Forms

Approval by the client constitutes acceptance of the deliverable as submitted.