Service Fulfillment Policy

Effective Date: July 16, 2026

How We Work

This policy explains how C2Local delivers services, communicates with clients, schedules work, and fulfills ongoing support.

The specific services, deliverables, pricing, and timelines for your engagement will always be outlined in your proposal, invoice, onboarding documentation, or service agreement.

Getting Started

Work begins after:

- Payment has been received.

- Required onboarding information has been submitted.

- Access to required accounts and platforms has been provided.

- Any required agreements or approvals have been completed.

Project timelines vary based on the scope of work, client responsiveness, and third-party platform requirements. Any timeline provided is an estimate unless otherwise agreed in writing.

Communication

C2Local acknowledges client communications within two business days.

Project updates, progress reports, and ongoing communication are provided according to the services included in your plan.

Service Requests and Fulfillment

To provide consistent, efficient service, C2Local fulfills client requests during scheduled fulfillment windows rather than immediately as requests are received.

Clients are encouraged to review their websites, marketing systems, or other supported assets and submit related requests together whenever practical. Multiple requests received over a short period may be grouped into a single fulfillment session.

Support Requests - These are requests that involve maintaining or adjusting existing systems, websites, automations, content, or other supported assets. These requests are completed during scheduled fulfillment windows.

Enhancements - These are requests to add new features, functionality, or marketing assets to an existing system. Examples include creating new automations, adding pages or forms, building email or SMS campaigns, or expanding existing workflows. Depending on the scope of work, enhancements may require additional time, revised scheduling, or additional fees.

Projects - If a requested change goes beyond routine updates or enhancements, such as significant redesigns, or substantial changes, we'll treat it as a separate project. Before work begins, we'll discuss the scope, timeline, and any additional costs so there are no surprises.

Strategic Updates - As part of our ongoing service, we may proactively improve your website, marketing, or other supported systems during scheduled fulfillment windows.

Payment

Unless otherwise agreed in writing, all services are prepaid.

Recurring services are billed according to the schedule outlined in your invoice, subscription, or service agreement.

Failure to maintain payment may result in the suspension or termination of services.

Cancellations

Recurring services are provided on a month-to-month basis unless otherwise stated in writing.

Clients may cancel recurring services by providing written notice before their next billing cycle.

Cancellation does not eliminate responsibility for outstanding balances associated with completed work or the current billing period.

Refunds

Because digital services require labor, software costs, and reserved production time, payments are generally non-refundable once work has begun.

If work has not yet started, a full refund may be issued upon request.

If C2Local is unable to deliver the agreed-upon services due to circumstances within our control, we may, at our discretion:

- Issue a full or partial refund.

- Provide service credits.

- Extend delivery timelines.

From time to time, C2Local may offer services or programs that include a separate satisfaction guarantee, money-back guarantee, or other promotional refund terms. When offered, those terms apply only to the specific service or program identified and take precedence over this general Refund Policy.

Delivery of Services

All services are delivered electronically through the appropriate platforms, including client portals, email, shared workspaces, CRM systems, cloud storage, or other agreed delivery methods.

No physical products are shipped.

Client Responsibilities

Successful fulfillment depends on timely client participation.

Clients agree to provide:

- Accurate business information.

- Timely feedback and approvals.

- Access to required accounts and platforms.

- Content, branding assets, and supporting materials when needed.

- Reasonably prompt responses to project-related requests.

Delays caused by missing information, unavailable access, or lack of participation may delay fulfillment.

Inactive Projects

Projects requiring client participation may be paused if requested information, approvals, or feedback are not received within 30 days.

Paused projects return to the production queue once the required information has been received. Resumption timelines depend on current workload and scheduling availability.

Third-Party Platforms

Many services depend on third-party platforms such as website hosts, domain registrars, Google Business Profile, social media platforms, email providers, analytics services, and other software.

C2Local is not responsible for delays, outages, account restrictions, verification requirements, policy changes, pricing changes, discontinued features, or other circumstances outside our control.

Certain services also require approval or verification by third-party providers. C2Local cannot guarantee approvals, rankings, visibility, deliverability, verification, or continued platform access.

Compliance

Clients are responsible for obtaining any required consent or authorization before sending email, SMS messages, phone calls, or other marketing communications.

C2Local does not assume responsibility for client contact lists, consent records, or regulatory compliance maintained by the client.

AI-Assisted Services

Some services utilize artificial intelligence and automation tools to improve efficiency.

Clients are responsible for reviewing and approving all content, communications, automations, and other deliverables before publication or use.

Final Review

Clients are responsible for reviewing deliverables before they are published, implemented, or distributed.

Client approval constitutes acceptance of the work as delivered.

Contact

C2Local LLC

5550 Painted Mirage Road, Suite 320

Las Vegas, NV 89149

(702) 582-6708